Snowy Mountains Helicopters Terms and Conditions of Sale
The following terms and conditions apply to all flights with Snowy Mountains Helicopters. By purchasing a flight with us you agree to the following.
Weight Restrictions apply to all flights. The helicopter manufacturer has set a limit on the overall takeoff weight for the helicopter that is dependant on many factors including weather, amount of fuel on board and pilot weight. If you are above the average weight please contact us to know the limitations of our helicopters.
Bookings If a pre-paid flight is cancelled or postponed it will be converted to a gift certificate subject to our cancellation policy. Flights associated with a booking will only be flown with the passengers nominated on the booking. No name changes are allowed once a booking is confirmed.
Booking Postponement All requests to postpone a flight to another date or time must be made at least 48 hours before the confirmed flight time and will be subject to approval of the company or one of its representatives. A $50 fee may apply to re-bookings.
No-Shows Any passengers that fail to arrive at the time and date of their booking without contacting Snowy Mountains Helicopters will be deemed a 'No-Show' and forfeit their ticket and are not entitled to a refund.
Weather Due to the unpredictable nature of weather, we reserve the right to cancel, postpone, shorten or alter any flight due to weather. Weather includes, but is not limited to; rain, thunderstorms, strong winds, gusty winds, reduced visibility due to rain, fog, smoke or haze and high temperatures. Our highest priority is the safety of our passengers. Please contact us to discuss further or to arrange other plans should your intended flight be affected by weather.
Helicopter Serviceability Our helicopters are maintained to the highest possible standards by a CASA approved Maintenance Facility. There are instances where our helicopters are required for scheduled or unscheduled servicing and may not be available on your intended day of travel.
Minimum fare is equivalent to two adult passengers per flight. Gift certificates may be purchased for a single passenger on request, however on the day of flight the gift certificate holder will need to either pay the difference, or bring someone else along to make up the difference.
Child's Fare, if applicable to a given flight, is valid for any child aged up to and including 15 years old.
Gift Certificates are valid for a period of 36 months from date of issue. For a Gift Certificate to be redeemed, it must be presented on the day of the flight in digital or paper form. Gift certificates are not redeemable for cash. Gift certificates can be upgraded. If a gift certificate has been fraudulently changed or altered it will be deemed to be invalid.
Passenger Safety All passengers will be given a safety briefing before their flight. Snowy Mountains Helicopters reserves the right to cancel or terminate any flight if a passenger is deemed a threat to the safety of the aircraft or other passengers and crew.
Unauthorised landings Any landing by a Snowy Mountains Helicopters aircraft on public or private property where the client has provided unauthorised or fraudulent landing permission will be charged a fee of $2,500 (no exceptions), plus any fines or penalties which are associated with the unauthorised landing. This amount is payable by the client unless the unauthorised landing is due to an emergency or deteriorating weather conditions.